Terms of Service
Version 2026-07-29 — last updated July 29, 2026
1. Acceptance of These Terms
These Terms of Service (the "Terms") form a binding agreement between ScenarioOne, Inc., a Delaware corporation operating the Scenario One platform ("Scenario One," "we," or "us"), and the organization that subscribes to the platform (the "Agency"), together with each individual authorized to use it ("you"). By accessing the platform, clicking "Accept," or otherwise using the service, you agree to these Terms. If you are accepting on behalf of an Agency, you represent that you are authorized to bind that Agency. If you do not agree, do not use the service. If the Agency has signed a separate written agreement or order form with us, that agreement controls where it conflicts with these Terms.
2. Description of the Service
Scenario One is a software-as-a-service platform that helps healthcare organizations — including home health, home care, and similar agencies — prepare for emergencies and get audit-ready. Depending on the features enabled for the Agency, the platform provides AI-assisted drafting of emergency preparedness plans, individualized emergency plans (IEPs), policies, and related documents; hazard vulnerability and risk assessment tooling; interactive, tabletop, and 3D training simulations with scoring; document storage, versioning, and PDF export; readiness and compliance tracking dashboards; staff and patient record management; and email notifications.
Features may be added, modified, or retired over time. The platform is a documentation, training, and preparedness tool. It is not a medical device, an electronic health record system, a billing system, an emergency notification or dispatch system, and it is not a substitute for 911, an alarm or paging system, or any other primary life-safety mechanism.
3. No Guarantee of Compliance — Your Responsibility
Scenario One does not make you compliant and does not guarantee any regulatory, accreditation, survey, audit, licensure, or legal outcome. The platform is designed to help the Agency organize its work, produce documentation more consistently, and be better prepared for review. It does not certify, verify, or determine compliance with any requirement of CMS, state licensure authorities, accrediting bodies (such as CHAP, ACHC, or The Joint Commission), OSHA, HIPAA, or any other law, rule, standard, or contract.
The Agency remains solely and independently responsible for its own regulatory compliance, including determining which requirements apply to it, whether any document or record produced with the platform satisfies those requirements, and whether that document is accurate, complete, current, and appropriate for its patients, personnel, service area, and operations. Nothing in the platform, our documentation, our marketing materials, or our support communications is legal, medical, clinical, accreditation, or regulatory advice, and no statement by us creates a warranty of compliance.
4. AI-Generated Output
The platform uses third-party artificial intelligence models (see Section 9) to draft and score content. AI output is probabilistic and may be inaccurate, incomplete, outdated, internally inconsistent, or otherwise unsuitable for a given patient, facility, jurisdiction, or scenario, and may omit information a regulator or surveyor expects.
Every document, assessment, score, and recommendation the platform produces is a draft that must be reviewed, corrected where necessary, and approved by a qualified person at the Agency — one with the appropriate clinical, operational, or legal qualifications — before it is adopted, relied upon, distributed to staff or patients, or submitted to any regulator, accreditor, payer, or surveyor. You must not use platform output as the sole basis for any clinical, evacuation, staffing, or life-safety decision. The Agency is responsible for the content of every document it approves, whether or not the draft came from the platform. Training simulation scores and readiness percentages are instructional and internal-benchmarking indicators only; they are not certifications of competency or of preparedness.
5. Eligibility and Accounts
The service is offered only to organizations and to their authorized workforce members, for business use. You must be at least 18 years old and legally able to enter into these Terms. The service is not intended for personal or household use and is not directed to children.
Accounts are provisioned by Scenario One or by an Agency administrator and are issued to a named individual. Accounts must not be shared. Initial credentials are temporary: you must set your own password at first sign-in and keep it confidential. You are responsible for all activity conducted under your account and must notify your administrator and Scenario One promptly upon learning of any suspected unauthorized access. The Agency is responsible for maintaining accurate role assignments and for promptly removing access when a workforce member leaves or changes roles.
6. Acceptable Use
You agree not to: (a) use the service in violation of any applicable law or of your professional or licensure obligations; (b) upload malicious code or attempt to gain unauthorized access to the platform, other accounts, or another Agency's data; (c) probe, scan, or stress-test the platform, or circumvent its access controls, rate limits, or usage limits; (d) reverse engineer, decompile, scrape, or create derivative works from the platform, or use it to train a competing model or service, except where such a restriction is prohibited by law; (e) resell, sublicense, or make the service available to third parties outside your Agency; (f) submit information you do not have the right to submit, or more patient information than is necessary for the purpose; (g) misrepresent AI-generated drafts as reviewed, approved, or professionally prepared documents when they have not been; or (h) use the service to create records that are false, backdated, or misleading to a regulator, accreditor, surveyor, or payer.
7. Agency Data: Ownership and Your Responsibilities
The Agency retains all ownership of the data it or its users submit ("Agency Data"), including patient records, staff records, assessments, and generated documents. You grant Scenario One a limited, non-exclusive license to host, process, transmit, and display Agency Data solely to provide, secure, support, and improve the operation of the service for the Agency, and to produce aggregated, de-identified statistics that do not identify the Agency, any individual, or any patient.
The Agency is responsible for: obtaining any consents, authorizations, or notices required to submit Agency Data to a cloud service and to have it processed by our sub-processors; the accuracy, quality, and lawfulness of Agency Data; entering only the minimum necessary patient information for emergency preparedness purposes; not placing sensitive information in free-text fields where a structured field is provided; and maintaining its own retained copies and records as its retention obligations require. Scenario One is not the Agency's system of record.
8. Protected Health Information
Agency Data may include protected health information ("PHI") as defined by HIPAA. Where an Agency that is a covered entity or business associate uses the platform to process PHI, the Agency is the covered entity or controller of that information and Scenario One processes it on the Agency's behalf and at its direction.
Where a Business Associate Agreement ("BAA") is required, the parties will execute one; if and to the extent the parties have executed a BAA, it governs the use and disclosure of PHI and controls over these Terms in the event of a conflict. Nothing on this page is a BAA, and no statement here should be read as a representation that Scenario One is HIPAA-certified — no such certification exists for any vendor. The Agency should not submit PHI to the platform unless it has determined, on its own review, that doing so is appropriate and that any required agreement is in place. We maintain administrative, physical, and technical safeguards described in Section 13.
Our handling of personal information is further described in our Privacy Policy.
9. Third-Party Services and Sub-Processors
The platform is built on third-party infrastructure and relies on third-party providers to operate, including Google Cloud and Firebase (authentication, database, and file storage), Google (Gemini models), OpenAI (language and embedding models), Pinecone (vector search over reference documents), Google Maps (geocoding and mapping), and an email delivery provider for transactional messages. These providers process Agency Data only as needed to deliver their part of the service.
We select providers with care but do not control them, and we are not responsible for their acts, omissions, availability, changes to their terms, or discontinuation of their services. We may add, replace, or remove sub-processors as the platform evolves; where a signed agreement with the Agency requires notice of such a change, we will provide it as that agreement specifies.
10. Intellectual Property
The platform, its software, user interfaces, scenario libraries, prompt and template libraries, scoring logic, documentation, and all improvements to them are and remain the property of Scenario One and its licensors, and are protected by intellectual property law. Subject to these Terms and to payment of applicable fees, we grant the Agency a limited, non-exclusive, non-transferable, revocable right to access and use the platform during the subscription term for its internal business purposes. No other rights are granted, expressly or by implication.
Documents the Agency generates and finalizes for its own operational use belong to the Agency, excluding the underlying templates, models, libraries, and platform components used to produce them. Feedback and suggestions you send us may be used without restriction or obligation to you. You may not remove or obscure any proprietary notice in the platform or in exported documents.
11. Fees and Subscription
Fees, the subscription term, any one-time setup or implementation charges, and any usage or seat limits are set out in the Agency's order form, quote, or subscription plan. Unless stated otherwise there, fees are invoiced in advance, are due within thirty (30) days, are non-refundable except as expressly provided, and are exclusive of taxes, which the Agency is responsible for. Subscriptions renew for successive terms unless either party gives notice of non-renewal at least thirty (30) days before the end of the then-current term. We may adjust pricing effective at the start of a renewal term with at least thirty (30) days' notice. Undisputed amounts more than thirty (30) days overdue may result in suspension of access after written notice.
12. Availability and Support
We use commercially reasonable efforts to keep the platform available and to perform maintenance at low-impact times, but the service is provided without any uptime commitment unless one is expressly stated in a signed agreement or order form with the Agency. Availability may be affected by scheduled and emergency maintenance, third-party provider outages, and events outside our reasonable control. Support is provided during standard business hours through the channels published in the platform. Because the platform may be unavailable at any time, the Agency must maintain offline or independently retained copies of any documentation it needs during an actual emergency.
13. Security
We maintain administrative, physical, and technical safeguards appropriate to the service, including authenticated access, role-based permissions, logical separation of each Agency's data, encryption in transit, encryption at rest as provided by our cloud infrastructure, and activity logging. No platform, safeguard, or transmission method is completely secure, and we do not warrant that the service cannot be compromised. The Agency is responsible for security within its own control, including credential hygiene, device security, promptly deprovisioning departing users, and correctly configuring roles and access. We will notify the Agency of a security incident affecting its data as required by applicable law and by any signed agreement between the parties.
14. Confidentiality
Each party may receive non-public information of the other. The receiving party will protect that information with at least reasonable care, use it only to perform under these Terms, and disclose it only to personnel and contractors bound by comparable obligations. Confidentiality does not apply to information that is or becomes public through no fault of the receiving party, was lawfully known without obligation, or is independently developed. Disclosure compelled by law is permitted with prompt notice where legally allowed. Agency Data is treated as the Agency's confidential information; the platform, its non-public features, and pricing are treated as Scenario One's confidential information.
15. Disclaimer of Warranties
Except as expressly stated in these Terms, the service, all AI-generated output, all templates, and all training content are provided "as is" and "as available," and Scenario One disclaims all other warranties, express, implied, statutory, or otherwise, including merchantability, fitness for a particular purpose, accuracy, and non-infringement. Without limiting that, we do not warrant that: the service will be uninterrupted, timely, secure, or error-free; defects will be corrected; AI-generated content will be accurate, complete, or current; the platform will detect every hazard, risk, gap, or deficiency; or that use of the platform will result in compliance with, accreditation under, or a passing result under any regulatory, survey, audit, or licensure requirement. Some jurisdictions do not allow certain disclaimers, in which case the excluded warranties are limited to the minimum extent required by law.
16. Limitation of Liability
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, goodwill, or data, arising out of or relating to these Terms, even if advised of the possibility. Without limiting that, Scenario One is not liable for regulatory findings, citations, penalties, sanctions, denial or loss of accreditation or licensure, survey outcomes, reimbursement decisions, injury, or other harm arising from the Agency's use of, or reliance on, platform output or the unavailability of the platform.
Each party's total aggregate liability arising out of or relating to these Terms will not exceed the fees paid or payable by the Agency to Scenario One in the twelve (12) months preceding the event giving rise to the claim. These limits do not apply to a party's indemnification obligations, breach of confidentiality, obligations under an executed BAA, the Agency's obligation to pay fees, or liability that cannot be limited by law.
17. Indemnification
The Agency will defend, indemnify, and hold harmless Scenario One and its officers, employees, and contractors from and against any third-party claim, demand, proceeding, loss, liability, damage, fine, penalty, or expense (including reasonable attorneys' fees) arising out of or relating to: (a) Agency Data, including a claim that its submission, content, or processing violated a law or a third party's rights; (b) the Agency's use of, distribution of, or reliance on documents or output produced with the platform, including any failure to have them reviewed and approved by a qualified person; (c) the Agency's regulatory compliance or non-compliance; (d) use of the platform by the Agency's users, including unauthorized access through their credentials; or (e) the Agency's breach of these Terms.
We will defend and indemnify the Agency against a third-party claim that the platform, as provided by us and used in accordance with these Terms, infringes that third party's intellectual property rights, excluding claims arising from Agency Data, from modifications not made by us, or from combination with anything not provided by us. Each indemnified party must give prompt notice, allow the indemnifying party to control the defense, and provide reasonable cooperation.
18. Term, Suspension, and Termination
These Terms remain in effect while the Agency's subscription is active. Either party may terminate for material breach that remains uncured thirty (30) days after written notice. Scenario One may suspend an account or the service immediately for conduct that threatens the security or integrity of the platform, the confidentiality of PHI, or that violates Section 6. On termination, access ends and, upon written request made within thirty (30) days, Scenario One will make Agency Data available for export in a reasonable format; after that window Agency Data is deleted in accordance with our retention practices and any executed BAA. Sections concerning confidentiality, accrued fees, disclaimers, limitation of liability, indemnification, and governing law survive termination.
19. Changes to These Terms
We may revise these Terms from time to time. When we do, we will update the version identifier and "last updated" date below, and may ask you to accept the revised Terms the next time you sign in. Material changes will be communicated to Agency administrators in advance where practicable. Continued use of the service after revised Terms take effect constitutes acceptance.
20. Governing Law and Disputes
These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules, and excluding the U.N. Convention on Contracts for the International Sale of Goods. The parties will attempt in good faith to resolve any dispute informally for thirty (30) days before initiating proceedings. Any dispute not resolved informally will be brought exclusively in the state or federal courts located in New Castle County, Delaware, and each party consents to that jurisdiction and venue. Each party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information. Any claim must be brought within one (1) year after it accrues, to the extent permitted by law.
21. General
These Terms, together with any signed agreement, order form, and BAA between the parties, are the entire agreement on this subject and supersede prior discussions. If a provision is unenforceable, it is limited to the minimum extent necessary and the rest remains in effect. A failure to enforce a provision is not a waiver. Neither party may assign these Terms without the other's consent, except to a successor in connection with a merger, reorganization, or sale of substantially all assets. There are no third-party beneficiaries. Neither party is liable for delay or failure caused by events beyond its reasonable control. The parties are independent contractors.
22. Contact
Questions about these Terms, a BAA, or our security practices can be sent to team@getscenarioone.com or through our contact page.
Terms version 2026-07-29 — last updated July 29, 2026.