Privacy Policy

1. Overview

Scenario One ("we", "us") provides an emergency preparedness and compliance platform for home care agencies. This policy explains what information we collect, how we use it, and the choices you have. It applies to our website and the Scenario One application.

2. Information We Collect

• Account data: name, work email, agency name, and role, provided during onboarding or account creation.
• Agency and patient data: clinical and operational information your agency enters to generate emergency plans and compliance documents.
• Usage data: log data, device information, and interactions with the platform, used to operate and improve the service.

3. How We Use Information

We use information to provide and secure the service, generate the documents you request, maintain audit trails, support your team, and meet legal and regulatory obligations. We do not sell personal information.

4. Protected Health Information

Where your agency uses Scenario One to process protected health information (PHI), we act as a service provider and handle that data under the terms of the agreement with your agency, including applicable HIPAA requirements. Access is restricted to your agency through agency-based isolation.

5. Data Security

We use industry-standard safeguards including encryption in transit, access controls, and role-based permissions. No method of transmission or storage is completely secure, but we work continuously to protect your data.

6. Data Retention

We retain data for as long as your agency maintains an account or as required to provide the service, comply with legal obligations, resolve disputes, and enforce agreements.

7. Your Choices

Depending on your role and jurisdiction, you may request access, correction, or deletion of your personal information. Agency administrators manage user access within the platform.

8. Contact

Questions about this policy? Reach us through our contact page.